Shipping policy

 

At GOTA, we want your extra virgin olive oil to arrive exactly as it should: fresh, fast, and ready to flow.

Here’s everything you need to know about how we ship.

Where we ship

We currently ship across Spain and Germany.
We’ll soon be expanding to more countries across Europe. Stay tuned!

Esimated delivery times

Spain:

Mainland: 1-3 working days
Balearic Islands: 3-5 working days

Germany:

1-3 working days

Orders to Germany are shipped from our warehouse in Hamburg, helping us deliver your olive oil as quickly and efficiently as possible.

Shipping costs

Shipping costs are calculated at checkout based on your location and order.

Free shipping on all orders over 45€.

Order processing

Orders are usually prepared and dispatched within 24-48 hours after confirmation.

Orders placed on weekends or public holidays will be processed the next working day.

Delivery

All orders are delivered via trusted courier services to the address provided at checkout. Within Germany, all oders are shipped with DHL.

Please make sure your delivery details are correct, as we can't be held responsible for delays or failed deliveries due to incorrect or incomplete addresses :(

Failed deliveries

If a delivery attempt is unsuccessful, the courier may try again or leave instructions for redelivery or collection.

If the order is returned to us due to failed delivery attempts, we may need to charge additional shipping costs to resend it.

Damaged or incorrect orders

If your order arrives damaged or something doesn’t look quite right, just get in touch with us within 48 hours of delivery at orders@wearegota.com.

Include your order number and a photo, so we can sort it quickly.

Questions?

If you need help with your order or shipping, just reach out at: orders@wearegota.com. We’re here for you.